Posted on: April 11, 2016
Categories: Troubleshooting and consultancy, Analysis and design, Implementation support, about-us, values
We talk quite a bit about being independent consultants, but how does that work in practice, and what’s the benefit to our customers?
We work with a growing number of specialist suppliers who we trust to work to the same standards as we do. In a few cases we have agreements with those suppliers which allow us to provide solution design, implementation, training or consultancy services on their behalf. Where these agreements exist, we always disclose them to our clients.
We are always on the lookout for other suppliers who we can recommend to our customers.
Precisely who we bring in or recommend is dependent only on our customers’ particular requirements. We do not receive any commission or kick-backs for any introductions made.
In order to maintain integrity, our preference is to provide implementation, training etc services directly to the customer - especially in cases where we have had a relationship with the customer previously.
Sometimes, suppliers call us in to provide these sorts of services, which is fine when the relationship is clear - where we are working on behalf of the supplier.
However, from experience, we would recommend strongly that the key role in any implementation, the client’s project manager, has a direct relationship with the customer, and is not placed by the supplier. This keeps things clear and uncomplicated - especially in times where the PM needs to be firm with the supplier!
Talk to us if you want an independent view on learning technologies.