Digital transformation’s big questions

Posted on: October 18, 2017

Categories: Consultancy

At the heart of digital transformation are a series of big questions that all organisations need to answer up front.

Those answers may change over time - but by forcing a response at the beginning of the process, you start to really understand the organisation.

Where are you now?

  • What’s going well?
  • Where are the pain points?
  • Why do you do things the way you do?

Where do you want to be?

  • What is driving the change? Customers, cost-savings, competition…
  • What does good look like? Higher sales, lower costs, happier customers…
  • What constraints are you working under? Time, money, regulation…

How will technology get you there?

  • Which technology/technologies are right for you?
  • How will it fit into your organisation’s existing systems and processes?
  • What else might need to change to make it fit?